Model numbers: 860 G9, 860 G10, 860 G11
The EliteBook 860 replaced the 850 in 2022, with a larger 16-inch 16:10 screen.
Which model do you have?
The model is printed on the underside label, for example "HP EliteBook 860 16 inch G9 Notebook PC".
Common faults we fix
- Swollen battery lifting the keyboard or touchpad
- Cracked screen, including Sure View privacy screens
- Keyboard keys failing after spills
- Charging faults
- Hinge damage from being opened by one corner
Repairs we carry out
- Screen replacement, including touch and privacy screens
- Keyboard replacement
- Battery replacement
- Charging port and board repair
- Hinge and case repair
- SSD and memory upgrades
Your data
This model uses a removable M.2 SSD, so if the laptop itself has failed we can usually recover your files directly from the drive. See our data recovery service.
Bring it in
Walk in to Unit 1, 80 Willow Walk, London SE1 5SY, Monday to Saturday, 9am to 6pm, or call 020 7237 6805. We confirm the fault and quote before starting any work.