Model number: A3404
Model identifier: Mac17,5
MacBook Neo launched in March 2026 as Apple's entry-level laptop and the first Mac to use an A-series chip, the A18 Pro. Its price makes it popular with students, and accidental damage is the usual reason it comes in.
Which model do you have?
A3404 is printed on the underside. About This Mac will show "MacBook Neo" and the chip as Apple A18 Pro.
The model number is printed in small grey text on the underside of the case, near the hinge. It starts with the letter A followed by four digits.
Common faults we fix
- Cracked screen
- Liquid damage
- Charging port faults
- Keyboard damage
- Battery wear
Repairs we carry out
- Display assembly replacement
- Liquid damage and logic board repair
- Charging port repair
- Keyboard replacement
- Battery replacement
Your data
As with other current Macs, storage is built into the logic board and encrypted. If it has had a spill, switch it off and bring it in before charging it. See our liquid damage recovery service.
Bring it in
Call 020 7237 6805 or bring it to Unit 1, 80 Willow Walk, London SE1 5SY, open Monday to Saturday, 9am to 6pm. We check it over and quote before we start.