Model number: CFI-Y1016
The PlayStation Portal is a handheld Remote Player for PS5, with an 8-inch screen built into a DualSense-style controller. Stick drift and screen damage are the most common faults.
Which model do you have?
UK units are model CFI-Y1016, printed on the back.
The model number starts with CFI-Y and is printed on the back of the device.
Common faults we fix
- Analogue stick drift
- Cracked or unresponsive screen
- USB-C charging port faults
- Battery that no longer holds charge
- Adaptive trigger faults
Repairs we carry out
- Analogue stick replacement
- Screen replacement
- USB-C port repair
- Battery replacement
- Trigger repair
Your data
The Portal streams from your PS5 and stores no games, so no data is lost during repair.
Bring it in
Walk in to Unit 1, 80 Willow Walk, London SE1 5SY (Monday to Saturday, 9am to 6pm), or call 020 7237 6805 to talk it through first. You get a quote before any work starts.