Model numbers: DS218, DS218+, DS220+, DS223, DS224+, DS720+, DS723+
Two-bay Synology units usually run SHR or RAID 1, so they survive one drive failure, but not two, and not a mistake during repair.
Which model do you have?
The model is on the label under or behind the unit, for example "DS220+".
Common faults we fix
- Volume "Crashed" or "Degraded"
- Unit beeping and not booting
- Both drives failing
- Btrfs volume won't mount
What we recover
- Failed or degraded volumes, including after a failed rebuild
- Individual failed drives from the NAS
- Deleted shares and folders
- Units that no longer boot or appear on the network
Before you bring it in
Don't rebuild, re-initialise or swap disks around. Label each drive with its bay number, power the unit down and bring all the drives in. A rebuild onto a failing disk is the most common way RAID data is lost for good.
NAS data recovery prices
| Service | Price |
|---|---|
| Free initial consultation | Free |
| 2-drive NAS (for example 1TB + 1TB) with one drive to repair | £450 + VAT (£540 inc. VAT) |
| QNAP or Synology RAID 5 NAS | £650 + VAT (£780 inc. VAT) |
The free consultation tells you whether the fault is physical or logical and the best way to recover your data. It doesn't include opening the drive in the cleanroom or any recovery attempt.
Larger NAS units and RAID 6 or RAID 10 volumes are priced like RAID recovery.
We can supply an external drive to return your recovered data on. The price depends on the market rate at the time.
See our full data recovery price list.
Bring it in
Walk in to Unit 1, 80 Willow Walk, London SE1 5SY, Monday to Saturday, 9am to 6pm, or call 020 7237 6805. We confirm the fault and quote before starting any work.