Model numbers: WDBYVG, WDBU6Y
WD My Passport and Elements Portable drives are among the most common external drives we recover. On many of them the USB port is built into the drive's own board, and My Passport data is often hardware-encrypted.
Which model do you have?
The model number is on the underside label, for example WDBYVG0020BBK for a 2TB My Passport or WDBU6Y0020BBK for a 2TB Elements Portable.
Common faults we fix
- Clicking or beeping
- Broken USB connector
- Drive not detected
- Dropped drive
- Asking to be formatted
What we recover
- Clicking, beeping or not spinning drives (cleanroom head replacement)
- Drives not detected or showing the wrong size (firmware repair)
- Bad sectors and slow, failing drives (imaging)
- Deleted, formatted or corrupted partitions
Before you bring it in
Switch it off and don't run repair tools, rebuilds or "initialise" options. Every attempt can overwrite data or make recovery harder.
Hard drive data recovery prices
| Service | Price |
|---|---|
| Free initial consultation | Free |
| Cleanroom diagnostic | £79 + VAT (£94.80 inc. VAT) |
| Physical recovery, single drive | £450 + VAT (£540 inc. VAT) labour, plus a donor drive if needed |
| Deleted files on a standard hard drive (up to two hours of work) | £99 + VAT (£118.80 inc. VAT) |
| Logical recovery, 24 to 48 hours of work | £150 + VAT (£180 inc. VAT) for 1TB, up to £250 + VAT (£300 inc. VAT) for 4TB |
The free consultation tells you whether the fault is physical or logical and the best way to recover your data. It doesn't include opening the drive in the cleanroom or any recovery attempt.
If a physical recovery needs a donor drive for parts, we send you a link to buy the exact match from donordrives.com. If you'd rather we buy it for you, we add 30% plus any import charges and VAT.
We can supply an external drive to return your recovered data on. The price depends on the market rate at the time.
See our full data recovery price list.
Bring it in
Walk in to Unit 1, 80 Willow Walk, London SE1 5SY, Monday to Saturday, 9am to 6pm, or call 020 7237 6805. We confirm the fault and quote before starting any work.