Model numbers: PURZ, PURX, FRYZ
WD Purple drives are used in CCTV recorders (DVRs and NVRs), and WD Gold in servers. Purple drives record around the clock, so they wear out and often need footage recovered for insurance or police purposes.
Which model do you have?
The model number is on the top label, for example WD40PURZ or WD8003FRYZ.
Common faults we fix
- CCTV recorder shows "HDD error"
- Footage missing or recorder won't play back
- Clicking drive
- Server drive dropped from the array
What we recover
- CCTV footage recovery from DVR and NVR drives
- Clicking, beeping or not spinning drives (cleanroom head replacement)
- Drives not detected or showing the wrong size (firmware repair)
- Bad sectors and slow, failing drives (imaging)
Before you bring it in
Switch it off and don't run repair tools, rebuilds or "initialise" options. Every attempt can overwrite data or make recovery harder.
Hard drive data recovery prices
| Service | Price |
|---|---|
| Free initial consultation | Free |
| Cleanroom diagnostic | £79 + VAT (£94.80 inc. VAT) |
| Physical recovery, single drive | £450 + VAT (£540 inc. VAT) labour, plus a donor drive if needed |
| Deleted files on a standard hard drive (up to two hours of work) | £99 + VAT (£118.80 inc. VAT) |
| Logical recovery, 24 to 48 hours of work | £150 + VAT (£180 inc. VAT) for 1TB, up to £250 + VAT (£300 inc. VAT) for 4TB |
The free consultation tells you whether the fault is physical or logical and the best way to recover your data. It doesn't include opening the drive in the cleanroom or any recovery attempt.
If a physical recovery needs a donor drive for parts, we send you a link to buy the exact match from donordrives.com. If you'd rather we buy it for you, we add 30% plus any import charges and VAT.
We can supply an external drive to return your recovered data on. The price depends on the market rate at the time.
See our full data recovery price list.
Bring it in
Walk in to Unit 1, 80 Willow Walk, London SE1 5SY, Monday to Saturday, 9am to 6pm, or call 020 7237 6805. We confirm the fault and quote before starting any work.