A caller claiming to be from Microsoft, BT, your bank or Amazon, or a pop-up telling you to ring a number, persuades you to install a program that gives them control of your computer. If this has happened, act quickly, and don't feel embarrassed: these scams are very convincing.
Do this now
- Disconnect the computer from the internet.
- Call your bank on the number on the back of your card if you logged into online banking or gave card details.
- From a different device, change your email password.
What we do
- Remove remote access software such as AnyDesk, TeamViewer or other tools the scammer installed
- Check for malware, new user accounts and saved passwords that could have been copied
- Secure your email and important accounts with new passwords and two-step login
- Check that your files and photos are intact and backed up
If you were tricked into sending money from a UK bank account, tell your bank straight away: many scam payments can now be reimbursed.
Report it. In England, Wales and Northern Ireland, report cyber crime and fraud to Report Fraud (the service that replaced Action Fraud) at reportfraud.police.uk or on 0300 123 2040. A business under a live cyber attack can call that number 24 hours a day. In Scotland, call Police Scotland on 101.
Get help
Call 020 7237 6805 or walk in to Unit 1, 80 Willow Walk, London SE1 5SY, Monday to Saturday, 9am to 6pm. For businesses we can also work on site or remotely.