Device Not Recognised Data Recovery

If you're seeing messages like "Device not recognised," "Drive not found," or your USB or external hard drive isn’t showing up at all—don't panic. At Creative IT London, we specialise in data recovery from unrecognised or undetected devices, whether it’s an external HDD, SSD, USB stick, or a malfunctioning internal drive. Our expert engineers are equipped with the latest diagnostic tools to retrieve your valuable data safely and efficiently—even when your system fails to acknowledge the drive.

Common Symptoms of Unrecognised Devices

• External hard drive not mounting or appearing in File Explorer/Finder
• Device light on but not showing on screen
• Computer makes sound when plugging in the drive, but nothing loads
• USB stick not detected or asking to be formatted
• Drive shows up in Disk Management as unallocated or raw

Common Causes

• Logical corruption of file system or partition table
• Damaged USB interface or internal PCB
• Power surge or voltage issues
• Water or physical damage to ports
• Driver failure or firmware corruption

Our Recovery Process

Once received at our recovery lab, your device is carefully diagnosed using advanced tools like PC-3000 and our certified Class 100 cleanroom (for physically damaged drives). After evaluation, we proceed with logical, electrical or mechanical recovery as needed. If parts are required, we use genuine donor components matched precisely to your model.

Recovery Pricing

• Logical evaluation: Free (includes quotation)
• Device-level diagnostic: £94.80 (includes full testing)
• Standard data recovery (no physical damage): From £180
• Advanced recovery (PCB or firmware fault): From £270
• Cleanroom recovery (head failure or internal damage): From £370

What You Should Do

If your device isn’t recognised:

• Do not try to format it or run CHKDSK
• Stop using the drive immediately to prevent overwriting
• Disconnect it safely and contact us for a free assessment

Whether it’s your personal photos or critical business files, Creative IT has recovered thousands of unrecognised devices. We operate on a No Recovery – No Fee basis and offer fast, transparent service throughout London and the UK.

Need help now? Call 020 7237 6805 or email support@computerrepairsinlondon.co.uk today.