Device Not Recognised Data Recovery
If you're seeing messages like "Device not recognised," "Drive not found," or your USB or external hard drive isn’t showing up at all—don't panic. At Creative IT London, we specialise in data recovery from unrecognised or undetected devices, whether it’s an external HDD, SSD, USB stick, or a malfunctioning internal drive. Our expert engineers are equipped with the latest diagnostic tools to retrieve your valuable data safely and efficiently—even when your system fails to acknowledge the drive.
Common Symptoms of Unrecognised Devices
- External hard drive not mounting or appearing in File Explorer/Finder
- Device light on but not showing on screen
- Computer makes sound when plugging in the drive, but nothing loads
- USB stick not detected or asking to be formatted
- Drive shows up in Disk Management as unallocated or raw
Common Causes
- Logical corruption of file system or partition table
- Damaged USB interface or internal PCB
- Power surge or voltage issues
- Water or physical damage to ports
- Driver failure or firmware corruption
Our Recovery Process
Once received at our recovery lab, your device is carefully diagnosed using advanced tools like PC-3000 and our certified Class 100 cleanroom (for physically damaged drives). After evaluation, we proceed with logical, electrical or mechanical recovery as needed. If parts are required, we use genuine donor components matched precisely to your model.
Recovery Pricing
- Logical evaluation: Free (includes quotation)
- Device-level diagnostic: £94.80 (includes full testing)
- Standard data recovery (no physical damage): From £180
- Advanced recovery (PCB or firmware fault): From £270
- Cleanroom recovery (head failure or internal damage): From £370
What You Should Do
If your device isn’t recognised:
- Do not try to format it or run CHKDSK
- Stop using the drive immediately to prevent overwriting
- Disconnect it safely and contact us for a free assessment
Whether it’s your personal photos or critical business files, Creative IT has recovered thousands of unrecognised devices. We operate on a No Recovery – No Fee basis and offer fast, transparent service throughout London and the UK.
Need help now? Call 020 7237 6805 or email support@computerrepairsinlondon.co.uk today.
Hard drive data recovery prices
| Service | Price |
|---|---|
| Free initial consultation | Free |
| Cleanroom diagnostic | £79 + VAT (£94.80 inc. VAT) |
| Physical recovery, single drive | £450 + VAT (£540 inc. VAT) labour, plus a donor drive if needed |
| Deleted files on a standard hard drive (up to two hours of work) | £99 + VAT (£118.80 inc. VAT) |
| Logical recovery, 24 to 48 hours of work | £150 + VAT (£180 inc. VAT) for 1TB, up to £250 + VAT (£300 inc. VAT) for 4TB |
The free consultation tells you whether the fault is physical or logical and the best way to recover your data. It doesn't include opening the drive in the cleanroom or any recovery attempt.
If a physical recovery needs a donor drive for parts, we send you a link to buy the exact match from donordrives.com. If you'd rather we buy it for you, we add 30% plus any import charges and VAT.
We can supply an external drive to return your recovered data on. The price depends on the market rate at the time.
See our full data recovery price list.