Model numbers: 9315, 9320
The XPS 13 9315 is the thin fanless-style model, and the XPS 13 Plus 9320 has a capacitive touch function row and a hidden haptic trackpad.
Which model do you have?
The model number is printed on the underside. The XPS 13 Plus has no visible trackpad edges and a glass touch row instead of function keys.
Common faults we fix
- Cracked screen
- Battery wear
- USB-C charging faults
- Haptic trackpad or touch function row not responding (9320)
- Liquid damage
Repairs we carry out
- Screen replacement
- Battery replacement
- USB-C charging and board repair
- Keyboard and palmrest replacement
- SSD upgrade and data recovery
Your data
The XPS 13 9315 has storage soldered to the board, so data recovery on that model means repairing the board first. The XPS 13 Plus 9320 uses a removable M.2 SSD. See our data recovery service.
Bring it in
Walk in to Unit 1, 80 Willow Walk, London SE1 5SY, Monday to Saturday, 9am to 6pm, or call 020 7237 6805. We confirm the fault and quote before starting any work.