Model numbers: 9360, 9365
The XPS 13 9360 was one of the most popular small laptops of its time, and the 9365 is the 2-in-1 version with a folding touchscreen.
Which model do you have?
The model number (for example "XPS 13 9360") is printed on the underside, under the Dell logo flap on some units.
Common faults we fix
- Swollen battery lifting the trackpad
- Cracked screen
- Keyboard keys failing
- Charging faults
- Coil whine and fan noise
Repairs we carry out
- Screen replacement
- Battery replacement
- USB-C charging and board repair
- Keyboard and palmrest replacement
- SSD upgrade and data recovery
Your data
XPS models from these years use a removable M.2 SSD, so if the laptop itself has failed we can usually recover your files straight from the drive. See our data recovery service.
Bring it in
Walk in to Unit 1, 80 Willow Walk, London SE1 5SY, Monday to Saturday, 9am to 6pm, or call 020 7237 6805. We confirm the fault and quote before starting any work.