Model number: 1769
The first two Surface Laptops share model number 1769. They are famously hard to open: the fabric-covered keyboard is glued in place, so even a battery replacement needs care.
Which model do you have?
Model 1769 is printed on the underside. A 7th-generation Intel processor means Surface Laptop 1; 8th-generation means Surface Laptop 2.
Common faults we fix
- Cracked screen
- Keyboard or trackpad not working
- Battery that no longer holds charge
- Surface Connect charging faults
- Liquid damage
Repairs we carry out
- Screen replacement
- Keyboard and trackpad repair
- Battery replacement
- Charging and board repair
- Liquid damage repair
Your data
Storage on this model is soldered to the board, so if it stops working we repair the board to get your files back. If it has had a spill, switch it off and bring it in before charging it. See our liquid damage recovery service.
Bring it in
Walk in to Unit 1, 80 Willow Walk, London SE1 5SY, Monday to Saturday, 9am to 6pm, or call 020 7237 6805. We confirm the fault and quote before starting any work.