Model numbers: 1796, 1807
The 2017 Surface Pro (often called Pro 5) and the Surface Pro 6 share the same body and model number 1796. The LTE version of the 2017 model is 1807.
Which model do you have?
Model 1796 is printed under the kickstand. To tell a Pro 5 from a Pro 6, check the processor in Settings: 7th-generation Intel is the 2017 model, 8th-generation is the Pro 6. Model 1807 is the LTE version.
Common faults we fix
- Cracked or unresponsive touchscreen
- Swollen battery pushing the screen away from the body
- Surface Connect charging port not charging
- No power or stuck on the Surface logo
- Type Cover keyboard connector not working
Repairs we carry out
- Screen and digitiser replacement
- Battery replacement
- Charging port and board repair
- Keyboard connector repair
- Data recovery
Your data
Storage on this model is soldered to the board, so if it stops working we repair the board to get your files back. If it has had a spill, switch it off and bring it in before charging it. See our liquid damage recovery service.
Bring it in
Walk in to Unit 1, 80 Willow Walk, London SE1 5SY, Monday to Saturday, 9am to 6pm, or call 020 7237 6805. We confirm the fault and quote before starting any work.